Manus has worked in the IT industry for almost 30 years initially in a software engineering role before moving onto business development and strategy. Involved in early internet rollout projects in the 1990's and later the emerging mobile application revolution, Manus is a strong advocate of the cloud computing model as practiced by injixo. Follow him on LinkedIn.
Well-run contact centres constantly strive to engage their agents, optimise their KPIs and delight the customer. But if you are still running your contact centre using software on your own servers, you run the risk of being out-flanked by the competition no matter how strong your operational performance. Why is that?