Manus Savage

Posts by Manus Savage

Manus has worked in the IT industry for almost 30 years initially in a software engineering role before moving onto business development and strategy. Involved in early internet rollout projects in the 1990's and later the emerging mobile application revolution, Manus is a strong advocate of the cloud computing model as practiced by injixo. Follow him on LinkedIn.

How to Convince Senior Management It’s Time for a WFM Tool
WFM Strategy

How to Convince Senior Management It’s Time for a WFM Tool

Manus Savage 4 min read
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Cloud Technology: 5 Reasons Why It Is Essential for Your Contact Center
WFM Strategy

Cloud Technology: 5 Reasons Why It Is Essential for Your Contact Center

Manus Savage 4 min read
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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
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Occupancy, utilization, productivity: what’s the difference?
Occupancy, utilization, productivity: what’s the difference?
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
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