Lara Klinkenberg

Posts by Lara Klinkenberg

Lara is part of the injixo team since 2016 and loves to inspire and entertain people around her with creative ideas, witty humor and her hands-on mentality. She's a digital marketer and tech-affine writer and enjoys providing helpful content that is valuable and engaging for our readers. Lara is a crazy cat mummy and passionate about her motorbike that she fondly calls 'Precious'. She loves to make connections and meet new people from different cultures. So connect with her on LinkedIn.

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9 Excel Hacks You Should be Doing in Spreadsheet-based Workforce Planning
Spreadsheet Planning

9 Excel Hacks You Should be Doing in Spreadsheet-based Workforce Planning

Lara Klinkenberg 5 min read
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How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)
Spreadsheet Planning

How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)

Lara Klinkenberg 10 min read
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How a WFM Tool Will Help You Significantly Lower Agent Attrition
Agent Retention

How a WFM Tool Will Help You Significantly Lower Agent Attrition

Lara Klinkenberg 9 min read
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How to Stop Agent Attrition: 8 Crucial Tips You Need to Know
Agent Retention

How to Stop Agent Attrition: 8 Crucial Tips You Need to Know

Lara Klinkenberg 17 min read
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5 Main Tactics to Improve Contact Center Service Level (Part 2)
Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 2)

Lara Klinkenberg 6 min read
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5 Main Tactics to Improve Contact Center Service Level (Part 1)
Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 1)

Lara Klinkenberg 4 min read
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