Posts by Lara Klinkenberg
Lara is part of the injixo team since 2016 and loves to inspire and entertain people around her with creative ideas, witty humor and her hands-on mentality. She's a digital marketer and tech-affine writer and enjoys providing helpful content that is valuable and engaging for our readers. Lara is a crazy cat mummy and passionate about her motorbike that she fondly calls 'Precious'. She loves to make connections and meet new people from different cultures. So connect with her on LinkedIn.
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Lara Klinkenberg
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Spreadsheet Planning
9 Excel Hacks You Should be Doing in Spreadsheet-based Workforce Planning
Lara Klinkenberg
5
min read
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Spreadsheet Planning
How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)
Lara Klinkenberg
10
min read
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Agent Retention
How a WFM Tool Will Help You Significantly Lower Agent Attrition
Lara Klinkenberg
9
min read
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Agent Retention
How to Stop Agent Attrition: 8 Crucial Tips You Need to Know
Lara Klinkenberg
17
min read
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Operations Management
5 Main Tactics to Improve Contact Center Service Level (Part 2)
Lara Klinkenberg
6
min read
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Operations Management
5 Main Tactics to Improve Contact Center Service Level (Part 1)
Lara Klinkenberg
4
min read
Read more ...
