Lara Klinkenberg

Posts by Lara Klinkenberg

Lara Klinkenberg is a passionate and dedicated marketer at InVision AG, the company behind injixo. She holds a BBA in International Marketing as well as an M.A. and M.B.A in General Management and is part of the injixo team since 2016. As a digital marketer and creative, tech-affine writer who is experienced in various matters relating to customer service, employee engagement, and workforce management, Lara is keen on providing helpful content that is valuable and engaging for our readers.

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How to Stop Agent Attrition: 8 Crucial Tips You Need to Know
Agent Retention

How to Stop Agent Attrition: 8 Crucial Tips You Need to Know

Lara Klinkenberg 17 min read
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5 Main Tactics to Improve Contact Center Service Level (Part 2)
Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 2)

Lara Klinkenberg 7 min read
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5 Main Tactics to Improve Contact Center Service Level (Part 1)
Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 1)

Lara Klinkenberg 4 min read
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PlanCon UK (Vol. 2): 2019s Must-Attend Workforce Management Conference
News

PlanCon UK (Vol. 2): 2019s Must-Attend Workforce Management Conference

Lara Klinkenberg 14 min read
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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
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10 expert tips for a successful Workforce Management job interview
10 expert tips for a successful Workforce Management job interview
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Schedule Efficiency: Ways to Measure Success in Your Call Center
Schedule Efficiency: Ways to Measure Success in Your Call Center
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