Lara Klinkenberg

Posts by Lara Klinkenberg

Lara loves to inspire and entertain people around her with creative ideas, witty humor and her hands-on mentality. She's a digital marketer and tech-affine writer and enjoys providing helpful content that is valuable and engaging for our readers. Lara is a crazy cat mummy and passionate about her motorbike that she fondly calls 'Precious'. She loves to make connections and meet new people from different cultures. So connect with her on LinkedIn.

How a WFM Tool Will Help You Significantly Lower Agent Attrition
Employee Engagement

How a WFM Tool Will Help You Significantly Lower Agent Attrition

Lara Klinkenberg 9 min read
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9 Ways to Reduce Turnover Among Call Center Agents
Employee Engagement

9 Ways to Reduce Turnover Among Call Center Agents

Lara Klinkenberg 9 min read
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5 Main Tactics to Improve Contact Center Service Level (Part 2)
Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 2)

Lara Klinkenberg 6 min read
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5 Tactics to Improve Contact Center Service Level (Part 1)
Operations Management

5 Tactics to Improve Contact Center Service Level (Part 1)

Lara Klinkenberg 3 min read
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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
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Occupancy, utilization, productivity: what’s the difference?
Occupancy, utilization, productivity: what’s the difference?
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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The Best Way to Use Excel for Workforce Planning
The Best Way to Use Excel for Workforce Planning
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