Lara Klinkenberg

Posts by Lara Klinkenberg

Lara loves to inspire and entertain people around her with creative ideas, witty humor and her hands-on mentality. She's a digital marketer and tech-affine writer and enjoys providing helpful content that is valuable and engaging for our readers. Lara is a crazy cat mummy and passionate about her motorbike that she fondly calls 'Precious'. She loves to make connections and meet new people from different cultures. So connect with her on LinkedIn.

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How a WFM Tool Will Help You Significantly Lower Agent Attrition

Employee Engagement

How a WFM Tool Will Help You Significantly Lower Agent Attrition

Lara Klinkenberg Jun 09, 2020 9 min read

9 Ways to Reduce Turnover Among Call Center Agents

Employee Engagement

9 Ways to Reduce Turnover Among Call Center Agents

Lara Klinkenberg May 29, 2020 9 min read

5 Main Tactics to Improve Contact Center Service Level (Part 2)

Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 2)

Lara Klinkenberg Feb 20, 2020 6 min read

5 Tactics to Improve Contact Center Service Level (Part 1)

Operations Management

5 Tactics to Improve Contact Center Service Level (Part 1)

Lara Klinkenberg Feb 18, 2020 3 min read

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Call Center Forecasting Methods Part 1: How to Forecast Workload

Occupancy, utilization, productivity: what’s the difference?

Occupancy, utilization, productivity: what’s the difference?

Occupancy in Contact Centers: Definition, Impact, & Management

Occupancy in Contact Centers: Definition, Impact, & Management

How to Apply Erlang C in Call Center Planning with Excel

How to Apply Erlang C in Call Center Planning with Excel