Lara Klinkenberg

Posts by Lara Klinkenberg

Lara is part of the injixo team since 2016 and loves to inspire and entertain people around her with creative ideas, witty humor and her hands-on mentality. She's a digital marketer and tech-affine writer and enjoys providing helpful content that is valuable and engaging for our readers. Lara is a crazy cat mummy and passionate about her motorbike that she fondly calls 'Precious'. She loves to make connections and meet new people from different cultures. So connect with her on LinkedIn.

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How a WFM Tool Will Help You Significantly Lower Agent Attrition
Agent Retention

How a WFM Tool Will Help You Significantly Lower Agent Attrition

Lara Klinkenberg 9 min read
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How to Stop Agent Attrition: 8 Crucial Tips You Need to Know
Agent Retention

How to Stop Agent Attrition: 8 Crucial Tips You Need to Know

Lara Klinkenberg 17 min read
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5 Main Tactics to Improve Contact Center Service Level (Part 2)
Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 2)

Lara Klinkenberg 6 min read
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5 Main Tactics to Improve Contact Center Service Level (Part 1)
Operations Management

5 Main Tactics to Improve Contact Center Service Level (Part 1)

Lara Klinkenberg 4 min read
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PlanCon UK (Vol. 2): 2019s Must-Attend Workforce Management Conference
News

PlanCon UK (Vol. 2): 2019s Must-Attend Workforce Management Conference

Lara Klinkenberg 14 min read
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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
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10 expert tips for a successful Workforce Management job interview
10 expert tips for a successful Workforce Management job interview
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Schedule Efficiency: Ways to Measure Success in Your Call Center
Schedule Efficiency: Ways to Measure Success in Your Call Center
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