Posts by Kerstin Geßner
Kerstin works as a product marketing manager for injixo. She likes writing, reading, researching, and the discovery of customer journeys. Fun fact: In her previous life she used to work in contact centers as a supervisor and planner. Therefore, she knows the challenges and needs of people in contact centers pretty well and is happy when she can solve their problems.
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Employee Engagement
AI in the Contact Center: Can it Spark Joy for Your Employees?
Kerstin Geßner
5 min read
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