Kerstin Geßner

Posts by Kerstin Geßner

Kerstin works as a product marketing manager for injixo. She likes writing, reading, researching, and the discovery of customer journeys. Fun fact: In her previous life she used to work in contact centers as a supervisor and planner. Therefore, she knows the challenges and needs of people in contact centers pretty well and is happy when she can solve their problems.

AI in the Contact Center: Can it Spark Joy for Your Employees?
Employee Engagement

AI in the Contact Center: Can it Spark Joy for Your Employees?

Kerstin Geßner 5 min read
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Occupancy, utilization, productivity: what’s the difference?
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
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