Joshua Heffner

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Joshua Heffner

Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta Graeme Gabriel Ikechukwu Nnabeze injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Mike Aoki Ole Klinge Peter Massey Ravi Shivnani Scott Zaleski Shane Corey Twan de Leijer Will Boswell

Utilizing slant schedules for improved efficiency

Scheduling

Utilizing slant schedules for improved efficiency

Joshua Heffner Sep 10, 2015 2 min read

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Contact Center Forecasting Fundamentals #1: How to Forecast Workload

Contact Center Forecasting Fundamentals #1: How to Forecast Workload

How to Set up a Service Level Agreement (SLA) for Your Contact Center

How to Set up a Service Level Agreement (SLA) for Your Contact Center

How to Include Shrinkage in Your Planning Process

How to Include Shrinkage in Your Planning Process

How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)

How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)