Jenny Dempsey

Posts by Jenny Dempsey

With almost a decade of customer service experience under her belt, Jenny Dempsey strives to bring creativity, compassion, and optimism to everything that she does. Jenny is the co-founder and regular contributor to the blog, CustomerServiceLife.com. As the Director of Customer Care for DMV.org, an internet publishing company for DMV content (not a state DMV), she works to change the game for customer service in the motor vehicle realm. Previously, Jenny was the Customer Service Manager for Phone.com, a growing VoIP company in which she wore many hats with on-boarding and training, documentation, webinars, number transferring and much more. You can often find Jenny singing songs to customers as well as declining customer marriage proposals. Jenny resides in San Diego with her significant other and their very hungry cat named Taquito. Follow Jenny on Twitter (@jennysuedempsey).

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How to Improve the First Contact of Customers with Your Customer Service
Workforce Management

How to Improve the First Contact of Customers with Your Customer Service

Jenny Dempsey 3 min read
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Where does the customer journey begin in the contact center?
Workforce Management

Where does the customer journey begin in the contact center?

Jenny Dempsey 4 min read
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