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Posts by Doug Casterton
Doug Casterton is an Innovative Customer Care Leader with over 20 years of experience revolutionizing contact center operations through AI, Workforce Management, and cutting-edge technologies. He is passionate about leveraging AI to transform customer interactions and drive operational excellence. Doug has a proven track record of implementing innovative solutions that enhance efficiency, reduce costs, and improve customer satisfaction. Follow Doug on LinkedIn.
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![Do You Really Need a WFM System? Here’s Why You Might](https://blog.injixo.com/hubfs/images/blog/Blog-need-wfm-system.png)
WFM Strategy
Do You Really Need a WFM System? Here’s Why You Might
Doug Casterton
5 min read
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