Darren Deehan

Posts by Darren Deehan

A champion of BuyerPower, Darren has helped many companies across Northern Europe leverage Cloud and deliver the Business Outcomes of WFM since injixo launched in 2011. Follow him on LinkedIn and Twitter.

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How to Increase Employee Net Promoter Score (eNPS) in your contact centre with WFM
Employee Engagement

How to Increase Employee Net Promoter Score (eNPS) in your contact centre with WFM

Darren Deehan 5 min read
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How to Improve Employee Engagement with Creative Scheduling Strategies
Employee Engagement

How to Improve Employee Engagement with Creative Scheduling Strategies

Darren Deehan 5 min read
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How can I reduce idle time in my call centre?
Workforce Management

How can I reduce idle time in my call centre?

Darren Deehan 3 min read
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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
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10 expert tips for a successful Workforce Management job interview
10 expert tips for a successful Workforce Management job interview
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Schedule Efficiency: Ways to Measure Success in Your Call Center
Schedule Efficiency: Ways to Measure Success in Your Call Center
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