Darren Deehan

Posts by Darren Deehan

A champion of BuyerPower, Darren has helped many companies across Northern Europe leverage Cloud and deliver the Business Outcomes of WFM since injixo launched in 2011. Follow him on LinkedIn and Twitter.

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Darren Deehan

Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta Graeme Gabriel Ikechukwu Nnabeze injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Michael Lambarena Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell

How to Increase Employee Net Promoter Score (eNPS) in your contact centre with WFM

Employee Engagement

How to Increase Employee Net Promoter Score (eNPS) in your contact centre with WFM

Darren Deehan May 15, 2018 5 min read

How to Improve Employee Engagement with Creative Scheduling Strategies

Employee Engagement

How to Improve Employee Engagement with Creative Scheduling Strategies

Darren Deehan Sep 09, 2016 6 min read

How can I reduce idle time in my call centre?

WFM Strategy

How can I reduce idle time in my call centre?

Darren Deehan Sep 23, 2015 3 min read

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Contact Center Forecasting Fundamentals #1: How to Forecast Workload

Contact Center Forecasting Fundamentals #1: How to Forecast Workload

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How to Apply Erlang C in Call Center Planning with Excel

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How to Set up a Service Level Agreement (SLA) for Your Contact Center

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