Posts by Darren Deehan

A champion of BuyerPower, Darren has helped many companies across Northern Europe leverage Cloud and deliver the Business Outcomes of WFM since injixo launched in 2011. Follow him on LinkedIn and Twitter.

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Employee Engagement

How to Increase Employee Net Promoter Score (eNPS) in Your Call Center

Darren Deehan Jan 19, 2023 6 min read

Employee Engagement

How to Improve Employee Engagement with Creative Scheduling Strategies

Darren Deehan Sep 09, 2016 5 min read

WFM Strategy

How can I reduce idle time in my call centre?

Darren Deehan Sep 23, 2015 2 min read

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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload

Call Center Forecasting Methods Part 1: How to Forecast Workload

Occupancy, utilization, productivity: what’s the difference?

Occupancy in Contact Centers: Definition, Impact, & Management

How to Apply Erlang C in Call Center Planning with Excel

Posts by Darren Deehan

How to Increase Employee Net Promoter Score (eNPS) in Your Call Center

How to Improve Employee Engagement with Creative Scheduling Strategies

How can I reduce idle time in my call centre?

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Most popular