Danielle Champion

Posts by Danielle Champion

Danielle Champion is a Customer Experience Manager working at InVision. Since 2017 she has helped contact centers of all sizes plan efficiently and realize the full potential of implementing a WFM solution.

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WFM Strategy Operations Management Employee Engagement Forecasting Scheduling Spreadsheet Planning Intraday Management Analysis Customer Service Reporting WFM Workforce Management

Danielle Champion

Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta Graeme Gabriel Ikechukwu Nnabeze injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Michael Lambarena Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell

How to Offer Flexibility in Your Contact Center

Scheduling

How to Offer Flexibility in Your Contact Center

Danielle Champion Apr 07, 2020 4 min read

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Contact Center Forecasting Fundamentals #1: How to Forecast Workload

Contact Center Forecasting Fundamentals #1: How to Forecast Workload

How to Apply Erlang C in Call Center Planning with Excel

How to Apply Erlang C in Call Center Planning with Excel

How to Set up a Service Level Agreement (SLA) for Your Contact Center

How to Set up a Service Level Agreement (SLA) for Your Contact Center

How to Include Shrinkage in Your Planning Process

How to Include Shrinkage in Your Planning Process