Danielle Champion

Posts by Danielle Champion

Danielle Champion is a Customer Experience Manager working at InVision. Since 2017 she has helped contact centers of all sizes plan efficiently and realize the full potential of implementing a WFM solution.

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How to Offer Flexibility in Your Contact Center
Scheduling

How to Offer Flexibility in Your Contact Center

Danielle Champion 4 min read
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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
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How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
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How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
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