Products
Forecasting Always the best possible forecast
Scheduling Fully-optimized schedules every time
Intraday Management Real-time management under control
Time-Off Management Turn time-off management into a source of joy
Time & Attendance Automate time tracking to ensure accurate payroll
EducationEmpower your people to do outstanding work
PlatformProtect your data and innovate with confidence
Services
Resources
What is WFM Comprehensive introduction to WFM
Content Library Deep dive into WFM
Customer Stories Customer success stories
injixo Blog Regular updates on WFM trends and tips
ROI Calculator Build a business case
Erlang Calculator Calculate required staffing
The Call Center SchoolThe Call Center Schoole-learning courses for every contact center role
About us
Demo Login
EN
English Deutsch Français Español Italiano
Home
Results for
    Danielle Champion

    Posts by Danielle Champion

    Danielle Champion is a Customer Experience Manager working at InVision. Since 2017 she has helped contact centers of all sizes plan efficiently and realize the full potential of implementing a WFM solution.

    Filter by
    Select a tag
    WFM Strategy Employee Engagement Operations Management Forecasting Scheduling Intraday Management Spreadsheet Planning
    How to Offer Flexibility in Your Contact Center
    Scheduling

    How to Offer Flexibility in Your Contact Center

    Danielle Champion 3 min read
    Read more ...

    Most popular

    Occupancy, utilization, productivity: what’s the difference?
    Occupancy, utilization, productivity: what’s the difference?
    Read more ...
    Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
    Call Center Forecasting Methods Part 1: How to Forecast Workload
    Read more ...
    The Best Way to Use Excel for Workforce Planning
    The Best Way to Use Excel for Workforce Planning
    Read more ...
    Occupancy in Contact Centers: Definition, Impact, & Management
    Occupancy in Contact Centers: Definition, Impact, & Management
    Read more ...