Danielle Champion

Posts by Danielle Champion

Danielle Champion is a Customer Experience Manager working at InVision. Since 2017 she has helped contact centers of all sizes plan efficiently and realize the full potential of implementing a WFM solution.

Filter by
How to Offer Flexibility in Your Contact Center
Scheduling

How to Offer Flexibility in Your Contact Center

Danielle Champion 3 min read
Read more ...

Most popular

Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Read more ...
How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
Read more ...
Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
Read more ...
How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
Read more ...