Posts by Danielle Champion

Danielle Champion is a Customer Experience Manager working at InVision. Since 2017 she has helped contact centers of all sizes plan efficiently and realize the full potential of implementing a WFM solution.

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How to Offer Flexibility in Your Contact Center

Danielle Champion Apr 07, 2020 3 min read

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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload

Call Center Forecasting Methods Part 1: How to Forecast Workload

Occupancy, utilization, productivity: what’s the difference?

Occupancy in Contact Centers: Definition, Impact, & Management

How to Apply Erlang C in Call Center Planning with Excel

Posts by Danielle Champion

How to Offer Flexibility in Your Contact Center

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