Cayley Muir

Posts by Cayley Muir

Cayley Muir is the Founder and Principal Consultant with Composing Excellence Consulting. With an extensive background in Workforce Management combined with several years leading Learning & Development and Talent Management teams she has supported organizations and projects all over the world that require someone to translate strategic imperatives into action plans and ultimately results. Specializing in organizations that have a combined contact center and field based workforce. Her expertise ranges from building forecasting and budget models to process optimization and organizational design. Follow Cayley on LikendIn.

Filter by
Managing and measuring a workforce management team
Operations Management

Managing and measuring a workforce management team

Cayley Muir 2 min read
Read more ...

Most popular

Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Read more ...
How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
Read more ...
How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
Read more ...
Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
Read more ...