Posts by Cayley Muir

Cayley Muir is the Founder and Principal Consultant with Composing Excellence Consulting. With an extensive background in Workforce Management combined with several years leading Learning & Development and Talent Management teams she has supported organizations and projects all over the world that require someone to translate strategic imperatives into action plans and ultimately results. Specializing in organizations that have a combined contact center and field based workforce. Her expertise ranges from building forecasting and budget models to process optimization and organizational design. Follow Cayley on LikendIn.