Cayley Muir

Posts by Cayley Muir

Cayley Muir is the Founder and Principal Consultant with Composing Excellence Consulting. With an extensive background in Workforce Management combined with several years leading Learning & Development and Talent Management teams she has supported organizations and projects all over the world that require someone to translate strategic imperatives into action plans and ultimately results. Specializing in organizations that have a combined contact center and field based workforce. Her expertise ranges from building forecasting and budget models to process optimization and organizational design. Follow Cayley on LikendIn.

Managing and measuring a workforce management team

Cayley Muir Workforce Management May 22, 2017 4 min read

How do you measure the measurers? As contact centers leaders of workforce management and resource planning teams we know there is never a shortage of data at our fingertips. Most organizations are challenged when it comes to translating data into information and even more so when it comes to acting on that information.

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