Posts by Carolyn Blunt
Carolyn Blunt is a respected UK contact centre consultant with “Real Results”. She has been recently voted as one of the Top 50 contact centre thought leaders on Twitter. Carolyn is co-author of “Delivering Effective Social Customer Service”. Follow her on LinkedIn and Twitter.
Select a category
Carolyn Blunt
Annette Franz
Brad Cleveland
Carolyn Blunt
Cayley Muir
Charles Watson
Chris Dealy
Chris Rainsforth
Craig Hunter
Danielle Champion
Darren Deehan
Dean Couchman
Dhruv Mehta
Graeme Gabriel
Ikechukwu Nnabeze
injixo
Jenny Dempsey
John Bhairoo
John Casey
Joshua Heffner
Juliet Rizek
Lara Klinkenberg
Maggie Klenke
Manus Savage
Marén Römisch
Michael Lambarena
Mike Aoki
Ole Klinge
Peter Massey
Scott Zaleski
Shane Corey
Twan de Leijer
Will Boswell
Customer Service
|
WFM Strategy
5 Focus Points to Improve Customer Service for Calls, Email, Web Chat & Social Media
Carolyn Blunt
4
min read
Read more ...
Employee Engagement
8 Ways to Improve Call Centre Employee Engagement
Carolyn Blunt
3
min read
Read more ...
Operations Management
Level up Coaching and Customer Service with Speech Analytics
Carolyn Blunt
4
min read
Read more ...
Operations Management
5 focus areas for perfect contact centre performance
Carolyn Blunt
8
min read
Read more ...
Operations Management
Is Customer Obsession a double edged sword?
Carolyn Blunt
4
min read
Read more ...
