Carolyn Blunt

Posts by Carolyn Blunt

Carolyn Blunt is a respected UK contact centre consultant with “Real Results”. She has been recently voted as one of the Top 50 contact centre thought leaders on Twitter. Carolyn is co-author of “Delivering Effective Social Customer Service”. Follow her on LinkedIn and Twitter.

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Carolyn Blunt

Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell

Improve Customer Service for Call, E-Mail, Chat & Social Media with 5 Focus Points

Customer Service

Improve Customer Service for Call, E-Mail, Chat & Social Media with 5 Focus Points

Carolyn Blunt Jan 18, 2017 4 min read

8 Ways to Improve Call Centre Employee Engagement

Employee Engagement

8 Ways to Improve Call Centre Employee Engagement

Carolyn Blunt Dec 20, 2016 3 min read

Level up Coaching and Customer Service with Speech Analytics

Workforce Management

Level up Coaching and Customer Service with Speech Analytics

Carolyn Blunt Dec 05, 2016 4 min read

Five focus areas for perfect contact centre performance

Workforce Management

Five focus areas for perfect contact centre performance

Carolyn Blunt Nov 07, 2016 8 min read

Is Customer Obsession a double edged sword?

Customer Service

Is Customer Obsession a double edged sword?

Carolyn Blunt May 31, 2016 4 min read

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