
Posts by Carolyn Blunt
Carolyn Blunt is a respected UK contact centre consultant with “Real Results”. She has been recently voted as one of the Top 50 contact centre thought leaders on Twitter. Carolyn is co-author of “Delivering Effective Social Customer Service”. Follow her on LinkedIn and Twitter.

WFM Strategy
5 focus points to optimize omnichannel customer experience
Carolyn Blunt
4
min read
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Employee Engagement
8 Ways to Improve Call Centre Employee Engagement
Carolyn Blunt
3
min read
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Operations Management
Level up Coaching and Customer Service with Speech Analytics
Carolyn Blunt
4
min read
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Operations Management
5 focus areas for perfect contact centre performance
Carolyn Blunt
8
min read
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Operations Management
Is Customer Obsession a double edged sword?
Carolyn Blunt
3
min read
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