Carolyn Blunt

Posts by Carolyn Blunt

Carolyn Blunt is a respected UK contact centre consultant with “Real Results”. She has been recently voted as one of the Top 50 contact centre thought leaders on Twitter. Carolyn is co-author of “Delivering Effective Social Customer Service”. Follow her on LinkedIn and Twitter.

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5 Focus Points to Improve Customer Service for Calls, Email, Web Chat & Social Media
WFM Strategy

5 Focus Points to Improve Customer Service for Calls, Email, Web Chat & Social Media

Carolyn Blunt 4 min read
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8 Ways to Improve Call Centre Employee Engagement
Employee Engagement

8 Ways to Improve Call Centre Employee Engagement

Carolyn Blunt 3 min read
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Level up Coaching and Customer Service with Speech Analytics
Operations Management

Level up Coaching and Customer Service with Speech Analytics

Carolyn Blunt 4 min read
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5 focus areas for perfect contact centre performance
Operations Management

5 focus areas for perfect contact centre performance

Carolyn Blunt 8 min read
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Is Customer Obsession a double edged sword?
Operations Management

Is Customer Obsession a double edged sword?

Carolyn Blunt 4 min read
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Most popular

Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
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How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
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How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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