Carolyn Blunt

Posts by Carolyn Blunt

Carolyn Blunt is a respected UK contact centre consultant with “Real Results”. She has been recently voted as one of the Top 50 contact centre thought leaders on Twitter. Carolyn is co-author of “Delivering Effective Social Customer Service”. Follow her on LinkedIn and Twitter.

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Improve Customer Service for Call, E-Mail, Chat & Social Media with 5 Focus Points
WFM Strategy

Improve Customer Service for Call, E-Mail, Chat & Social Media with 5 Focus Points

Carolyn Blunt 4 min read
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8 Ways to Improve Call Centre Employee Engagement
Employee Engagement

8 Ways to Improve Call Centre Employee Engagement

Carolyn Blunt 3 min read
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Level up Coaching and Customer Service with Speech Analytics
Operations Management

Level up Coaching and Customer Service with Speech Analytics

Carolyn Blunt 4 min read
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5 focus areas for perfect contact centre performance
Operations Management

5 focus areas for perfect contact centre performance

Carolyn Blunt 8 min read
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Is Customer Obsession a double edged sword?
Operations Management

Is Customer Obsession a double edged sword?

Carolyn Blunt 4 min read
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Most popular

Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
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How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)
How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)
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How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
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