Posts by Brad Cleveland

Brad is an author, speaker and consultant. He was founding partner in and former CEO of the International Customer Management Institute ( www.icmi.com), where he now serves as senior advisor. His clients have included many of today’s service leaders, as well as national governments in the U.S., Canada, Australia and elsewhere. Brad has worked across 45 states and in 60 countries, and is author of nine books. Follow him on LinkedIn and Twitter, visit his blog and website or write him an email.