Annette Franz

Posts by Annette Franz

Annette Franz is Vice President, Marketing & Client Experience at Compellon. She not only heads up all marketing efforts for Compellon but also spearheads delivery of best practices that help Compellon clients incorporate Compellon20

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WFM Strategy Operations Management Employee Engagement Forecasting Scheduling Spreadsheet Planning Intraday Management Agent Retention Automation Onboarding Reporting Workforce Management

Annette Franz

Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dhruv Mehta Graeme Gabriel Ikechukwu Nnabeze injixo Jenny Dempsey John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Michael Lambarena Mike Aoki Ole Klinge Peter Massey Scott Zaleski Shane Corey Twan de Leijer Will Boswell

Improve the Customer Service Experience with Journey Maps

Operations Management

Improve the Customer Service Experience with Journey Maps

Annette Franz Mar 23, 2017 4 min read

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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload

Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload

Occupancy in Contact Centers: Definition, Impact, & Management

Occupancy in Contact Centers: Definition, Impact, & Management

How to Apply Erlang C in Call Center Planning with Excel

How to Apply Erlang C in Call Center Planning with Excel

How to Include Shrinkage in Your Planning Process

How to Include Shrinkage in Your Planning Process