Annette Franz

Posts by Annette Franz

Annette Franz is Vice President, Marketing & Client Experience at Compellon. She not only heads up all marketing efforts for Compellon but also spearheads delivery of best practices that help Compellon clients incorporate Compellon20

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Improve the Customer Service Experience with Journey Maps
Operations Management

Improve the Customer Service Experience with Journey Maps

Annette Franz 4 min read
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How to Include Shrinkage in Your Planning Process
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How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)
How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)
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