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    Andreas Bopp

    Posts by Andreas Bopp

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    Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
    Call Center Forecasting Methods Part 1: How to Forecast Workload
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    Occupancy, utilization, productivity: what’s the difference?
    Occupancy, utilization, productivity: what’s the difference?
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    Occupancy in Contact Centers: Definition, Impact, & Management
    Occupancy in Contact Centers: Definition, Impact, & Management
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    How to Apply Erlang C in Call Center Planning with Excel
    How to Apply Erlang C in Call Center Planning with Excel
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