Product updates (2)

2024-05-13 Manage workload permissions in more detail

You can now manage workload permissions in more detail. Choose between six permission levels - view, create, edit, delete, edit forecast, and edit staff requirement calculation. Permissions can be set for all workloads or individual workloads. This ensures that each user has the appropriate level of access based on their role, ensuring your data integrity and compliance.

2024-05-08 Enhanced network security: IP Filter

You can now enhance your network security using IP filtering. By activating the network Access Control List (ACL), IP filtering ensures users can only access injixo from specific IP addresses. Users with other IP addresses will not be able to access injixo.

2024-04-12 SSO for multiple tenants

Single Sign-On (SSO) now allows users to use a single identifier (UPN) to authenticate for multiple tenants. Each tenant requires separate login details, ensuring security while simplifying access for your team. Learn more

2024-04-02 RTA integration with Genesys CIC

If you use the Genesys Interactive Intelligence CIC, you can now directly import interval-based real-time adherence (RTA) and contact data.

2024-03-25 New permission for Requirements Scripts

You can now define which user gets the functional permission to access the workloads and/or requirement scripts page.

2024-03-05 Workloads details: Quick selection of full weeks

In your Workloads details page, you can now select individual weeks faster by simply clicking on the calender week number.

2024-01-30 Download graphical schedule

Your people can now download their personal schedules in the new 'Block View', featuring color-coded activities and a visual 30-day overview, all neatly organized on one page.

2024-01-25 Include service level data in your dashboards

If you have a Genesys Cloud integration, you can now add to your dashboards the number of abandoned calls/emails/chats and number of answered calls/emails/chats within service levels.

2024-01-21 Improved Adherence report

Within the Intraday app, you can now download Adherence reports as a CSV file for more convenient data analysis. Your CSV will contain individual hyperlinks for each agent, which will redirect you back to injixo’s Intraday module for more detailed agent information.

2024-01-10 🎓 New WFM course: Build shift foundations