Posts in category Operations Strategy

5 Problems Contact Centers Face During the Holiday Season and How to Tackle Them

Charles Watson Operations Strategy Oct 24, 2018 16 min read

 

We’re heading into the holidays! For the lucky people not managing contact centers, that’s a blissful statement. In the US, we’re gearing up for Halloween, Thanksgiving and Christmas.  And globally, we’re all getting ready for some holiday shopping! This is amongst the busiest time of the year, especially for the customer service industry. The question that many contact center managers and planners ask themselves now is: "How do I maintain service level successfully?"

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