Posts in category Customer Service

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The Secret to Improve the Handling of Customer Requests
Customer Service

The Secret to Improve the Handling of Customer Requests

Peter Massey 7 min read
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Improve the Customer Service Experience with Journey Maps
Customer Service

Improve the Customer Service Experience with Journey Maps

Annette Franz 4 min read
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Improve Customer Service for Call, E-Mail, Chat & Social Media with 5 Focus Points
Customer Service

Improve Customer Service for Call, E-Mail, Chat & Social Media with 5 Focus Points

Carolyn Blunt 4 min read
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Is Customer Obsession a double edged sword?
Customer Service

Is Customer Obsession a double edged sword?

Carolyn Blunt 4 min read
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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
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How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
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10 expert tips for a successful Workforce Management job interview
10 expert tips for a successful Workforce Management job interview
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