Are you ready to save the day? injixo has new and upcoming Adherence tools to enable you to do just that.
When a plan meets real-life, reality can be unpredictable. Employees are absent. The right people are doing the wrong work. The timing is off. Where do you begin? Start with injixo Adherence.
This suite of tools enables you to spot misalignments fast, compelling you to take action even faster. injixo Adherence will save:
- Your time by allowing you to observe and analyze your day in one place.
- Your employees by engaging them in meaningful work when it matters most.
- Your customers by mitigating issues before it impacts them and your bottom line.
What’s new?
injixo has released a new real-time feature: the Employee Detail View in Adherence. This all-new tool empowers you to nail your daily service goals.
The Employee Detail View enables you with focused insights about individuals and lets you take action fast. You’ll see incidents within their context on a detailed, per-person basis. You’ll also be able to make changes before misalignments impact your performance.
How it works
The Employee Detail View in Adherence gives you a detailed look into an employee’s day. You'll be able to see what's scheduled versus what’s actually happening. If there are any misalignments, you'll be able to make adjustments to put people in the right place fast.
Sound familiar? For Advanced WFM and Enterprise WFM plans, injixo has already released parts of the Employee Detail View. We’ll soon release more enhancements to this feature that allow you to see more activity details and change schedules.
What else is new and available now?
Last year, injixo released the Adherence module to help you track your performance. Since then, the injixo team has released the following:
- Matches: an automated rules module that refines results in the Adherence display.
- Intraday Adherence chart: it shows you the trend of your Adherence Score over the day. It also details this score for every previous interval. The team also revamped the layout of the whole Adherence module to make it easier for you to use.
How do you access these new features?
These new features are found in the Adherence module under the Intraday menu. They are available for Advanced WFM and Enterprise WFM plans.
Help influence our next product feature
As an injixo customer, you are our partner for success. That's why you’re exclusively invited to shape the direction of our next feature.
If you have intraday needs or challenges you are trying to solve, the Intraday team is happy to learn about them. Connect to the Intraday team directly by emailing us at intraday@injixo.com.
