injixo has a new native integration with Zendesk and is now a part of the Zendesk marketplace.🎉 You now have access to two powerful tools to give your customers the best experience around.
Even better customer experiences
Businesses around the world trust Zendesk to support their customers. With Zendesk's seamless customer engagement platform, you reach customers across channels— in whatever way your customers want to reach you. Whether it's email, chat, social, or voice, Zendesk makes customer interactions and insights easy in one full-service platform.
With more channels in Zendesk, injixo has more data for smarter forecasts and better employee schedules. While Zendesk enables better engagement, injixo brings customer work and demand in balance. With injixo, you’ll have the right employees at the right place at the right time for your customers... whichever way they choose to connect with you.
Finally, WFM software that works with Zendesk
Omnichannel planning is challenging. Support channels are unique. They have their own handle times and service level goals. They also occupy your employees’ time differently. For example, you may have:
- A service level of 80/20 for calls but target a SL of 100% within 48 hours for emails.
- Calls handled within 350 seconds while emails take 10 minutes.
- One employee working on one call at the same time while multiple chats can be handled in parallel.
injixo’s integration simplifies the complexity of omnichannel planning with Zendesk. injixo allows you to fine-tune your forecast on a channel level. That means you’ll calculate your staffing requirements accurately and with confidence based on the specifics of each channel. With injixo, workforce management with Zendesk just got easier.
Great customer experiences start with your employees
Before Zendesk conversations happen, injixo ensures your employees are happy and motivated. Through its powerful workforce management software, injixo creates balance. With accurate, AI-powered forecasting, injixo schedules your employees when and where they are needed most. No more bored or overworked employees.
With injixo, you’ll tap into the full potential of your employees and empower them. injixo Me gives your employees flexibility and autonomy. They can request time-off and change their schedules from anywhere on any device. They can also bid on shifts and swap shifts with coworkers. Empower your employees with schedules that work for them and for you.
Agile & scalable for your business
Together, injixo and Zendesk are made for the modern, service-first business. Like Zendesk, injixo is an easy-to-use, flexible cloud solution. It’s quick to learn, simple to use, and convenient for your business needs. When you’re ready to go from 15 to 15,000 employees, injixo will also scale with your business. With a Zendesk integration, injixo is now better than ever.
