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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Forecasting

The Must-Haves When Choosing Your Next Forecasting Technology

Juliet Rizek Feb 11, 2020 5 min read

Operations Management

Occupancy in Contact Centers: Definition, Impact, & Management

Charles Watson Feb 06, 2020 8 min read

WFM Strategy

Workforce Management: The Most Exciting Trends for 2020

Marén Römisch Feb 04, 2020 5 min read

Forecasting

Planning for Asynchronous Chat in the Contact Center

Charles Watson Dec 11, 2019 7 min read

Forecasting

Forecasting Social Media for Your Contact Center

Charles Watson Oct 23, 2019 6 min read

Forecasting

What to Consider When Forecasting for Live Chat in Your Contact Center

Charles Watson Aug 20, 2019 6 min read

Forecasting

How to Include Call Center Shrinkage in Your Planning Process

Charles Watson Jun 13, 2019 6 min read

WFM Strategy

The 15 Key Habits of Successful Workforce Managers

Chris Dealy May 03, 2019 6 min read

Intraday Management

Your Adherence Goal Might Harm Your Contact Center

Charles Watson Mar 21, 2019 3 min read

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Welcome to the injixo Blog

The Must-Haves When Choosing Your Next Forecasting Technology

Occupancy in Contact Centers: Definition, Impact, & Management

Workforce Management: The Most Exciting Trends for 2020

Planning for Asynchronous Chat in the Contact Center

Forecasting Social Media for Your Contact Center

What to Consider When Forecasting for Live Chat in Your Contact Center

How to Include Call Center Shrinkage in Your Planning Process

The 15 Key Habits of Successful Workforce Managers

Your Adherence Goal Might Harm Your Contact Center

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