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A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

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Forecasting

How to Reduce AHT and Maintain Customer Satisfaction

Charles Watson Jun 10, 2020 3 min read

Employee Engagement

How a WFM Tool Will Help You Significantly Lower Agent Attrition

Lara Klinkenberg Jun 09, 2020 9 min read

Employee Engagement

The Ultimate Guide to Improve Employee Engagement in the Contact Center

injixo Jun 09, 2020 3 min read

Employee Engagement

9 Ways to Reduce Turnover Among Call Center Agents

Lara Klinkenberg May 29, 2020 9 min read

Scheduling

10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing

Brad Cleveland May 27, 2020 4 min read

Scheduling

Scheduling Meetings, Training, and Coaching: A Planning Dilemma

injixo May 14, 2020 4 min read

WFM Strategy

How to Implement a WFM Tool: 9 Key Questions and Answers

Ole Klinge May 13, 2020 7 min read

WFM Strategy

How to Convince Senior Management It’s Time for a WFM Tool

Manus Savage May 11, 2020 4 min read

Intraday Management

How to Interpret Real-Time Reports Correctly

Brad Cleveland Apr 22, 2020 4 min read

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Welcome to the injixo Blog

How to Reduce AHT and Maintain Customer Satisfaction

How a WFM Tool Will Help You Significantly Lower Agent Attrition

The Ultimate Guide to Improve Employee Engagement in the Contact Center

9 Ways to Reduce Turnover Among Call Center Agents

10 Creative Scheduling Approaches to Reduce Overstaffing and Understaffing

Scheduling Meetings, Training, and Coaching: A Planning Dilemma

How to Implement a WFM Tool: 9 Key Questions and Answers

How to Convince Senior Management It’s Time for a WFM Tool

How to Interpret Real-Time Reports Correctly

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