Welcome to the injixo Blog

A leading source of actionable insights into workforce management, software solutions, and industry trends to help contact center professionals perform their best.

Filter by

Select a tag

Forecasting

Call center planning for success

Charles Watson Oct 31, 2017 5 min read

WFM Strategy

How to create a successful WFM strategy in your contact center

Charles Watson Oct 18, 2017 6 min read

Intraday Management

How to Increase your Agents' Schedule Adherence by Applying Psychology

Scott Zaleski Oct 09, 2017 7 min read

Forecasting

Understanding what powers your contact center forecast

Craig Hunter Sep 19, 2017 4 min read

WFM Strategy

Contact centre planning - whose job is it anyway?

John Casey Sep 07, 2017 4 min read

Employee Engagement

Infographic: Benefits of Increasing Employee Engagement in your Call Center

injixo Sep 01, 2017 0 min read

Intraday Management

The Best Tips to get Real Time Management Right in your Call Center

Charles Watson Aug 22, 2017 3 min read

Scheduling

How to optimize scheduling in your call center

Charles Watson Aug 09, 2017 4 min read

Forecasting

This Is What Successful Call Center Forecasters Do

Charles Watson Jul 25, 2017 4 min read

10 11 12 13 14

Welcome to the injixo Blog

Call center planning for success

How to create a successful WFM strategy in your contact center

How to Increase your Agents' Schedule Adherence by Applying Psychology

Understanding what powers your contact center forecast

Contact centre planning - whose job is it anyway?

Infographic: Benefits of Increasing Employee Engagement in your Call Center

The Best Tips to get Real Time Management Right in your Call Center

How to optimize scheduling in your call center

This Is What Successful Call Center Forecasters Do

Never miss a post

Most popular