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Updated on Nov 23, 2020

Webinar Announcement: What You’ll Need to Know About Forecasting in 2021

injixo 2 min read Download as PDF
Webinar Announcement: What You’ll Need to Know About Forecasting in 2021

It's a known fact, forecasting is the main pillar in workforce management, particularly in contact center resource planning - get it wrong and the entire process is undermined.

As a result, a lot of innovation has taken place in the field of forecasting over the last few years, and there’s a minefield of jargon out there. In this webinar, we'll cut through the jargon and you'll learn how to select and apply the forecasting techniques that will work in your business.

No time to read the full article? Just download it as a PDF and read it offline, anytime, anywhere.

Industry expert John Casey will explain a range of forecasting techniques from simple to sophisticated. Among others, we'll look into adoption rates of different forecasting approaches and reveal the pros and cons. 

Now if you're responsible for forecasting in a contact center, you know how essential it is to understand your data and get good forecasts - especially times like these: 

"...In these Covid days it is more important than ever. - understanding your data and getting good forecasts will take pressure off the entire contact center operation.”

- John Casey, CC Planning

 

"We're facing unprecedented stress on the planning process. Without solid forecasting, the process is broken.”

- Chris Dealy, injixo

Make sure you don't miss out on this opportunity to take your forecasting know-how to the next level. Plus, we'll provide you with valuable insights and takeaways you can immediately put into action. 

Your key takeaways:

 

 


 

 

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Originally published on Nov 04, 2020, updated on Nov 23, 2020

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