injixo, a cloud-based Workforce Management (WFM) technology pioneer, introduces three new product plans: Essential WFM, Advanced WFM, and Enterprise WFM. These Software-as-a-Service (SaaS) plans make its award-winning technology available and scalable for contact centers of all sizes. injixo launches these plans with customers’ growth needs and scalability in focus.
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“We are continually developing injixo to meet the diverse needs of our users while having grown our customer base to well over 500 contact centers worldwide across various industry sectors. That’s why we have adjusted our plans and pricing to more accurately reflect the value that customers are getting from the tool.”, says Peter Bollenbeck, CEO of InVision AG, the company behind injixo.
Lara Klinkenberg, Marketing Manager for injixo, further elaborates: “With our brand-new WFM plans, we reinforce our mission to make proven and powerful Workforce Management technology accessible, easy-to-use and affordable for every contact center.”
With their new 3-tier WFM plans, injixo is addressing a market gap for tailored, scalable and powerful WFM solutions that comes along with cost transparency and cutting edge technology.
Plan smarter with the right WFM plan
The new plans address the needs of entry-level, advanced and enterprise-level contact centers in a variety of industries.
The entry-level plan has all the relevant features for contact centers that want to take their Workforce Management to the next level. These contact centers often come from a spreadsheet-based planning background and seek to professionalize and automate their WFM processes from start to finish.
The advanced plan has AI-based forecasting, extended scheduling capability, real-time management plus many more powerful functionalities tailored to meet the needs of more complex businesses. It is addressing contact centers that are already familiar with Workforce Management technology and aim to maximize their WFM performance.
The enterprise plan includes custom WFM solutions for complex environments and larger contact centers. It targets businesses with very specific requirements and sophisticated infrastructures to adapt WFM to fit their individual needs.
Further details on injixo's new WFM plans and pricing information can be found at injixo.com/pricing. You can also order Essential and Advanced WFM plans directly from the website. However, it is recommended to book a free personalized demo and/or expert consultation.
injixo is a product brand of InVision AG, an international leader in the field of WFM solutions for over 20 years. injixo pioneered cloud WFM for contact centers in 2011 and continues to expand their geographic footprint and innovate their WFM offering.
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Originally published on Feb 05, 2020 , updated on Mar 02, 2020