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Must-See Expert Webinar - How to migrate from Excel to WFM

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Must-See Expert Webinar - How to migrate from Excel to WFM

Do you use spreadsheets in contact center resource planning? If you answered yes, then our free webinar series is for you! Join resource planning experts to discuss best practices, useful hacks as well as limitations, and strategies to help you explore the 'Evolution of Planning - from excel to WFM’. The last webinar in our 4-part series focuses on the leading question: How to move from Excel to professional WFM?

Join us on September 24, 2020 - 04:00 PM - 05:00 PM (GMT) / 11:00 AM - 12:00 AM (EST) or sign up to receive the recording.

No time to read the full article? Just download it as a PDF and read it offline, anytime, anywhere.

When your Excel spreadsheet is not enough

Ever became exasperated with your Excel spreadsheet? Do complicated excel formulas haunt you in your dreams? We can already imagine the answer... 

Certainly everyone who has worked with Excel for some time can relate. As a resource planner, WFM specialist and contact center professional, you may have experienced one of the following situations: 

  1. Getting tired of wrapping your head around an error in a formula
  2. Killing time getting on a coffee break while your spreadsheet is taking forever to load
  3. Using precious time to manually copy and pasting data due to missing integrations 
  4. Feeling like you want to throw your PC out the window because macros and solver don’t work like they should

The majority of planners who have used Excel for contact center resource planning have likely experienced these frustrations and limitations. But stress no more! There's a way out and we'll show you how in this last and must-see webinar.

Sign up now!

A straight talk with well-known industry experts

The last webinar in our series is packed with great insights, strategies and practical tips from experts who know their stuff.

jonty-pearce-0
 
Jonty Pearce is the Editor of Call Centre Helper. He first walked into a call center in 1990 and has been hooked ever since. Jonty is widely recognized as one of the leading figures in the contact center industry and under his editorial guidance has built up the readership of Call Centre Helper. Jonty has often appeared on TV, BBC Radio and in the press. Matt Rudd of the Sunday Times, even named a law after him – ‘The Law of Jonty’.
 
 
 
john-casey
 
John Casey is a resource planning veteran, having worked within the discipline for 25 years. He has a passion for working within Outsourcing / BPO organizations due to the variety of challenges it throws up on a day to day basis. He was a core influence in the design of the BSc. (Hons) program for contact center planners at Ulster University, and still devotes much of his time tutoring on this program.
 
 
 
Graeme
 
With over 30 years experience in the contact center industry, Graeme Gabriel is experienced in many WFM roles - from agent, Team Manager, Back Office Manager, ACD Administrator, Forecaster and Scheduler as well as Head of Planning. He has spent the last 20 years engaged in training and consulting, helping organizations implement and reengineer WFM processes.

 

 

What you will learn in our free webinar:

  • When Excel is not enough and a WFM tool can take over
  • The key requirements, benefits, and functionalities to consider in a WFM system
  • How to replace a beloved spreadsheet with a WFM tool step by step
  • How to convince your boss to move from spreadsheet to WFM

Who should join us:

Resource planners, WFM professionals and contact center professionals who use spreadsheets for their workforce planning in daily business. 

Save your seat for the free webinar today

Are you tired of Excel spreadsheets and all the limitations that may come with them in contact center planning? Are you ready to take workforce planning to a whole new level with a professional WFM tool? Then this webinar is for you!

Register today! 

September 24, 2020 - 04:00 PM - 05:00 PM (GMT)
11:00 AM - 12:00 AM (EST)

You're located in a different time zone? No problem: make sure to register anyway. You'll receive access to the webinar recording as soon as it's available.

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