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Updated on Oct 21, 2020

Announcing Webinar Schedule: Evolution of Planning - from Excel to WFM

injixo 3 min read Download as PDF
Announcing Webinar Schedule: Evolution of Planning - from Excel to WFM

Join us over the next eight weeks on our journey on ‘The Evolution of Contact Center Planning’. Sign up for our free 4-part webinar series and get to know the tips and tricks of spreadsheet-based planning and what to consider when transitioning to a WFM solution. If you’re a resource planner, WFM specialists and contact center professional, do not miss out on this exclusive opportunity to enhance your WFM know-how and level up workforce planning. 

No time to read the full article? Just download it as a PDF and read it offline, anytime, anywhere.

Industry-experts, Excel veterans and WFM pros will provide insights from the do’s and don’ts of scheduling with Excel up to what to consider when moving from spreadsheet-based planning to a professional WFM tool. Besides valuable insights, learnings and key take-aways, you’ll also receive access to the recording of our sessions as well as a free giveaway after every webinar.

Make sure to sign up now, seats are limited.

Vol. 1 - The Do’s & Don’ts of Scheduling with Excel

This Webinar has already been hosted, but you can sign up to watch the video recording now!
With Phil Anderson, The Forum and Graeme Gabriel, injixo

What you will learn:
  • The basics of spreadsheet-based planning
  • Common challenges and Excel pitfalls to avoid
  • Latest tips & tricks to master resource planning in Excel
  • Our favorite spreadsheet hacks curated by WFM experts
  • The evolution of planning models in Excel

Watch the video recording now!

Vol. 2 - The Boundaries of Planning with Excel

This Webinar has already been hosted, but you can sign up to watch the video recording now!
With Matthew Eccles, Yorkshire Housing and Simon Waldron, injixo

What you will learn:
  • Key challenges in spreadsheet-based planning 
  • The limitations of planning with Excel
  • Early symptoms and indicators you've outgrown Excel
  • Typical drawbacks of spreadsheet-based planning and how to tackle them
  • Giveaway: Free checklist with common signals that you've outgrown Excel

Watch the video recording now!

Vol. 3 - Excel Spreadsheets vs. WFM and What to Choose

This Webinar has already been hosted, but you can sign up to watch the video recording now!
With Ian Halliwell, HCA Healthcare, Chris Ward, ZEN-RP and Graeme Gabriel, injixo

What you will learn:
  • Whether and how Excel and WFM can co-exist
  • When to consider complementing Excel with a WFM tool
  • When to consider replacing Excel with a WFM tool
  • How to overcome the limitations of spreadsheet-based planning with a WFM solution
  • Giveaway: Free one-pager with a solid fact-based comparison of spreadsheets vs. WFM software.

Watch the video recording now!

Vol. 4 - How to Move from Excel to WFM

Date & Time: September 24, 4 PM - 5 PM (GMT) / 11:00 AM - 12:00 PM (EST)
With John Casey, Jonty Pearce, Call Centre Helper and Graeme Gabriel, injixo

What you will learn:
  • When Excel is not enough and a WFM tool can take over
  • The key requirements, benefits, and functionalities to consider in a WFM system
  • How to replace a beloved spreadsheet with a WFM tool step by step
  • How to convince your boss to move from spreadsheet to WFM 

Watch the video recording now!

 

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Originally published on Aug 11, 2020, updated on Oct 21, 2020

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