Ravi Shivnani

Posts by Ravi Shivnani

Ravi curates corporate events at InVision Group, the parent company of The Call Center School and injixo. Having worked at InVision since 2018, he also manages social media communications. When he's not managing events or spreading the word, he's busy managing his colorful wardrobe.

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Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
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Occupancy, utilization, productivity: what’s the difference?
Occupancy, utilization, productivity: what’s the difference?
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
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