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Posts by Marén Römisch

Top 5 WFM Tool Features to Boost Schedule Efficiency

5 min read
Top 5 WFM Tool Features to Boost Schedule Efficiency

In our blog post “Call center scheduling: 2 simple methods to measure efficiency” we have already mentioned that scheduling is one of the most complex tasks in a contact center. That’s why to measure and maintain schedule efficiency, you may require workforce management (WFM) software. While there are a lot of great WFM applications out there, they are often loaded with features that are hard to understand. We have consolidated our top 5 features that you should focus on when schedule efficiency is your main goal:

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