Maggie Klenke

Posts by Maggie Klenke

Maggie Klenke was a cofounder of The Call Center School and is now an independent consultant. Maggie is a frequent speaker at industry events and trade shows. She has several published books and writes articles frequently for the industry press. Follow her on LinkedIn.

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Best Practices to Improve Your Omnichannel Customer Service
Operations Management

Best Practices to Improve Your Omnichannel Customer Service

Maggie Klenke 6 min read
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How to Get the External Data Right for Workforce Management
Forecasting

How to Get the External Data Right for Workforce Management

Maggie Klenke 8 min read
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Rise Above the Average: The Importance of Measuring Variability
WFM Strategy

Rise Above the Average: The Importance of Measuring Variability

Maggie Klenke 5 min read
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How do I control absenteeism in my contact center?
Employee Engagement

How do I control absenteeism in my contact center?

Maggie Klenke 5 min read
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Most popular

Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
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How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
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How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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