Maggie Klenke

Posts by Maggie Klenke

Maggie Klenke was a cofounder of The Call Center School and is now an independent consultant. Maggie is a frequent speaker at industry events and trade shows. She has several published books and writes articles frequently for the industry press. Follow her on LinkedIn.

Best Practices to Improve Your Omnichannel Customer Service
Operations Management

Best Practices to Improve Your Omnichannel Customer Service

Maggie Klenke 5 min read
Read more ...
How to Get the External Data Right for Workforce Management
Forecasting

How to Get the External Data Right for Workforce Management

Maggie Klenke 8 min read
Read more ...
Rise Above the Average: The Importance of Measuring Variability
Forecasting

Rise Above the Average: The Importance of Measuring Variability

Maggie Klenke 5 min read
Read more ...
How do I control absenteeism in my contact center?
Employee Engagement

How do I control absenteeism in my contact center?

Maggie Klenke 5 min read
Read more ...

Most popular

Occupancy, utilization, productivity: what’s the difference?
Occupancy, utilization, productivity: what’s the difference?
Read more ...
Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Call Center Forecasting Methods Part 1: How to Forecast Workload
Read more ...
The Best Way to Use Excel for Workforce Planning
The Best Way to Use Excel for Workforce Planning
Read more ...
Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
Read more ...