![Maggie Klenke](https://blog.injixo.com/hubfs/injixo%20Blog/authors/maggie-klenke.jpg)
Posts by Maggie Klenke
Maggie Klenke was a cofounder of The Call Center School and is now an independent consultant. Maggie is a frequent speaker at industry events and trade shows. She has several published books and writes articles frequently for the industry press. Follow her on LinkedIn.
Filter by
Select a tag
![Best Practices to Improve Your Omnichannel Customer Service](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2016-06-20/how-can-i-make-omnichannel-work-in-my-call-center.png)
Operations Management
Best Practices to Improve Your Omnichannel Customer Service
Maggie Klenke
5 min read
Read more ...
![How to Get the External Data Right for Workforce Management](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2016-05-19/2017-05-16-how-to-get-the-external-data-right-for-wfm%20(1).png)
Forecasting
How to Get the External Data Right for Workforce Management
Maggie Klenke
8 min read
Read more ...
![Rise Above the Average: The Importance of Measuring Variability](https://blog.injixo.com/hubfs/raw_assets/public/injixo-theme/images/blog/featured-image-placeholder.png)
Forecasting
Rise Above the Average: The Importance of Measuring Variability
Maggie Klenke
5 min read
Read more ...
![How do I control absenteeism in my contact center?](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/2016-02-01/how-do-i-control-absenteeism-in-my-contact-center.jpg)
Employee Engagement
How do I control absenteeism in my contact center?
Maggie Klenke
5 min read
Read more ...