Maggie Klenke

Posts by Maggie Klenke

Maggie Klenke was a cofounder of The Call Center School and is now an independent consultant. Maggie is a frequent speaker at industry events and trade shows. She has several published books and writes articles frequently for the industry press. Follow her on LinkedIn.

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Best Practices to Improve Your Omnichannel Customer Service
Workforce Management

Best Practices to Improve Your Omnichannel Customer Service

Maggie Klenke 6 min read
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How to get the external data right for Workforce Management
Workforce Management

How to get the external data right for Workforce Management

Maggie Klenke 8 min read
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Rise Above the Average: The Importance of Measuring Variability
Workforce Management

Rise Above the Average: The Importance of Measuring Variability

Maggie Klenke 5 min read
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How do I control absenteeism in my contact center?
Workforce Management

How do I control absenteeism in my contact center?

Maggie Klenke 5 min read
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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
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How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
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10 expert tips for a successful Workforce Management job interview
10 expert tips for a successful Workforce Management job interview
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