
Posts by Maggie Klenke
Maggie Klenke was a cofounder of The Call Center School and is now an independent consultant. Maggie is a frequent speaker at industry events and trade shows. She has several published books and writes articles frequently for the industry press. Follow her on LinkedIn.

Operations Management
Best Practices to Improve Your Omnichannel Customer Service
Maggie Klenke
5
min read
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Forecasting
How to Get the External Data Right for Workforce Management
Maggie Klenke
8
min read
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Forecasting
Rise Above the Average: The Importance of Measuring Variability
Maggie Klenke
5
min read
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Employee Engagement
How do I control absenteeism in my contact center?
Maggie Klenke
5
min read
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