John Bhairoo

Posts by John Bhairoo

John is a recruitment expert with over 5 years experience in assisting people to find/fill specialist WFM jobs and careers. John is renowned within the WFM community by consistently delivering to both his clients and candidates demonstrating his passion, knowledge and commitment to serving all who deal with him. Follow John on LinkedIn and Twitter.

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Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
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How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
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How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
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How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)
How to Apply Erlang C in Call Center Planning with Excel (+ free tools you should try)
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