Posts by Ikechukwu Nnabeze

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WFM Strategy Employee Engagement Forecasting Operations Management Scheduling Intraday Management Spreadsheet Planning

Employee Engagement

Ikechukwu Nnabeze Jul 15, 2020 3 min read

Call Center Forecasting Methods Part 1: How to Forecast Workload

Occupancy in Contact Centers: Definition, Impact, & Management

How to Apply Erlang C in Call Center Planning with Excel

How to Include Call Center Shrinkage in Your Planning Process