Posts by Chris Rainsforth
Chris is a multi-award winning, customer contact centre expert and a 15 year veteran in both in-house and outsourced contact centres. Before joining The Forum in 2013, Chris was responsible for developing a new quality framework across 5 sites and over 3000 FTE for one of the UK’s largest energy providers. Follow him on LinkedIn or Twitter.
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Chris Rainsforth
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Operations Management
How to manage a volatile workload by being smart with flexibility
Chris Rainsforth
4
min read
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