www.injixo.com
Chris Rainsforth

Posts by Chris Rainsforth

Chris is a multi-award winning, customer contact centre expert and a 15 year veteran in both in-house and outsourced contact centres. Before joining The Forum in 2013, Chris was responsible for developing a new quality framework across 5 sites and over 3000 FTE for one of the UK’s largest energy providers. Follow him on LinkedIn or Twitter.

Filter by
Select a category
Workforce Management WFM Strategy Employee Engagement News Forecasting Scheduling Customer Service Operations Management Spreadsheet Planning Agent Retention Intraday Management No-Management Operations Strategy Agent Motivation
Chris Rainsforth
Annette Franz Brad Cleveland Carolyn Blunt Cayley Muir Charles Watson Chris Dealy Chris Rainsforth Craig Hunter Danielle Champion Darren Deehan Dean Couchman Dhruv Mehta Graeme Gabriel Ikechukwu Nnabeze injixo Jenny Dempsey John Bhairoo John Casey Joshua Heffner Juliet Rizek Lara Klinkenberg Maggie Klenke Manus Savage Marén Römisch Mike Aoki Ole Klinge Peter Massey Ravi Shivnani Scott Zaleski Shane Corey Twan de Leijer Will Boswell
How to manage a volatile workload by being smart with flexibility
Workforce Management

How to manage a volatile workload by being smart with flexibility

Chris Rainsforth 5 min read
Read more ...

Most popular

Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Contact Center Forecasting Fundamentals #1: How to Forecast Workload
Read more ...
How to Set up a Service Level Agreement (SLA) for Your Contact Center
How to Set up a Service Level Agreement (SLA) for Your Contact Center
Read more ...
How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
Read more ...
10 expert tips for a successful Workforce Management job interview
10 expert tips for a successful Workforce Management job interview
Read more ...