Posts by Chris Dealy
Chris has specialised in WFM for call centres for 16 years. He frequently writes on the subject, he has helped countless companies to reap its benefits and knows the business case inside out. Follow him on LinkedIn.
Contact center outsourcers: 7 strategies for WFM success
8 WFM Reporting & Analysis Mistakes You Can't Afford to Make
Skills-based routing (SBR): get the gain without the pain!
Contact Center Forecasting Without Historical Data: 9 Top Tips
9 Top Tips for Workforce Planning in Excel
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