Chris Dealy

Posts by Chris Dealy

Chris has specialised in WFM for call centres for 16 years. He frequently writes on the subject, he has helped countless companies to reap its benefits and knows the business case inside out. Follow him on LinkedIn.

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8 WFM Reporting & Analysis Mistakes You Can't Afford to Make
Reporting

8 WFM Reporting & Analysis Mistakes You Can't Afford to Make

Chris Dealy 13 min read
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Skills-based routing (SBR): get the gain without the pain!
Scheduling

Skills-based routing (SBR): get the gain without the pain!

Chris Dealy 9 min read
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Contact Center Forecasting Without Historical Data: 9 Top Tips
Forecasting

Contact Center Forecasting Without Historical Data: 9 Top Tips

Chris Dealy 5 min read
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9 Top Tips for Workforce Planning in Excel
Spreadsheet Planning

9 Top Tips for Workforce Planning in Excel

Chris Dealy 7 min read
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8 Signs That You've Outgrown Excel for Workforce Planning
Spreadsheet Planning

8 Signs That You've Outgrown Excel for Workforce Planning

Chris Dealy 7 min read
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10 Daily Habits of Successful Workforce Planners - Part 2/2
WFM Strategy

10 Daily Habits of Successful Workforce Planners - Part 2/2

Chris Dealy 3 min read
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10 Daily Habits of Successful Workforce Planners - Part 1/2
WFM Strategy

10 Daily Habits of Successful Workforce Planners - Part 1/2

Chris Dealy 3 min read
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Call Center Scheduling Best Practices: 8 Mistakes to Avoid
Scheduling

Call Center Scheduling Best Practices: 8 Mistakes to Avoid

Chris Dealy 9 min read
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Most popular

Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
Contact Center Forecasting Fundamentals Part 1: How to Forecast Workload
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How to Apply Erlang C in Call Center Planning with Excel
How to Apply Erlang C in Call Center Planning with Excel
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How to Include Shrinkage in Your Planning Process
How to Include Shrinkage in Your Planning Process
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Occupancy in Contact Centers: Definition, Impact, & Management
Occupancy in Contact Centers: Definition, Impact, & Management
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