Posts by Chris Dealy
Chris has specialised in WFM for call centres for 16 years. He frequently writes on the subject, he has helped countless companies to reap its benefits and knows the business case inside out. Follow him on LinkedIn.
Select a category
Chris Dealy
Annette Franz
Brad Cleveland
Carolyn Blunt
Cayley Muir
Charles Watson
Chris Dealy
Chris Rainsforth
Craig Hunter
Danielle Champion
Darren Deehan
Dhruv Mehta
Graeme Gabriel
Ikechukwu Nnabeze
injixo
Jenny Dempsey
John Casey
Joshua Heffner
Juliet Rizek
Lara Klinkenberg
Maggie Klenke
Manus Savage
Marén Römisch
Michael Lambarena
Mike Aoki
Ole Klinge
Peter Massey
Scott Zaleski
Shane Corey
Twan de Leijer
Will Boswell
Workforce Management
|
Operations Management
Occupancy, utilization, productivity: what’s the difference?
Chris Dealy
1
min read
Read more ...
Forecasting
|
Operations Management
|
WFM Strategy
Average handling time: 11 dos and don'ts
Chris Dealy
3
min read
Read more ...
Employee Engagement
|
Agent Retention
9 Tips for Surviving the Great Resignation
Chris Dealy
7
min read
Read more ...
Onboarding
How long does it take to set up a WFM system in 2022?
Chris Dealy
2
min read
Read more ...
Operations Management
Pandemic, Inflation, War: Coping with High Contact Center Volumes
Chris Dealy
7
min read
Read more ...
Take your WFM to the next level
Join us for a free personal demo and see for yourself the benefits of injixo’s WFM solution. No obligations, no hard-sell
See it in action!
WFM Strategy
Contact center outsourcers: 7 strategies for WFM success
Chris Dealy
6
min read
Read more ...
Reporting
8 WFM Reporting & Analysis Mistakes You Can't Afford to Make
Chris Dealy
12
min read
Read more ...
Scheduling
Skills-based routing (SBR): get the gain without the pain!
Chris Dealy
8
min read
Read more ...
Forecasting
Contact Center Forecasting Without Historical Data: 9 Top Tips
Chris Dealy
5
min read
Read more ...
Spreadsheet Planning
9 Top Tips for Workforce Planning in Excel
Chris Dealy
7
min read
Read more ...
