
Posts by Chris Dealy
Chris has specialised in WFM for contact centres for over 20 years. He has written countless blog posts, e-books & how-to guides on the subject, and hosted many well-regarded webinars with leading industry experts. Chris has helped dozens of companies to reap the benefits of WFM and he knows the business case inside out. Follow him on LinkedIn.

Scheduling
7 tips for transitioning from fixed shifts to optimized schedules
Chris Dealy
4
min read
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WFM Strategy
Contact center outsourcers: 7 strategies for WFM success
Chris Dealy
6
min read
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Employee Engagement
The gig economy, call centers, and WFM: part one
Chris Dealy
5
min read
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Employee Engagement
The gig economy, call centers, and WFM: part two
Chris Dealy
6
min read
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Employee Engagement
Call center attrition: why do staff leave - or stay?
Chris Dealy
5
min read
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Forecasting
Occupancy, utilization, productivity: what’s the difference?
Chris Dealy
1
min read
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Operations Management
Pandemic, Inflation, War: Coping with High Contact Center Volumes
Chris Dealy
7
min read
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