Posts by Chris Dealy
Chris has specialised in WFM for call centres for 16 years. He frequently writes on the subject, he has helped countless companies to reap its benefits and knows the business case inside out. Follow him on LinkedIn.
Skills-based routing. Can you get the gain without the pain?
10 Daily Habits of Successful Workforce Planners - Part 2/2
10 Daily Habits of Successful Workforce Planners - Part 1/2
Eight scheduling mistakes to avoid
Why do people love working for InVision Group?
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