Posts by Chris Dealy
Chris has specialised in WFM for call centres for 16 years. He frequently writes on the subject, he has helped countless companies to reap its benefits and knows the business case inside out. Follow him on LinkedIn.
9 Top Tips for Workforce Planning in Excel
8 Signs That You've Outgrown Excel for Workforce Planning
Skills-based routing. Can you get the gain without the pain?
10 Daily Habits of Successful Workforce Planners - Part 2/2
10 Daily Habits of Successful Workforce Planners - Part 1/2
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