![Chris Dealy](https://blog.injixo.com/hubfs/injixo%20Blog/authors/chris-dealy.jpg)
Posts by Chris Dealy
Chris has specialised in WFM for contact centres for over 20 years. He has written countless blog posts, e-books & how-to guides on the subject, and hosted many well-regarded webinars with leading industry experts. Chris has helped dozens of companies to reap the benefits of WFM and he knows the business case inside out. Follow him on LinkedIn.|_de_Chris ist seit über 20 Jahren auf WFM für Contact Center spezialisiert. Er hat unzählige Blog-Beiträge, E-Books und Anleitungen zu diesem Thema geschrieben und viele angesehene Webinare mit führenden Branchenexperten veranstaltet. Chris hat Dutzenden von Unternehmen geholfen, die Vorteile von WFM zu nutzen, und er kennt den Business Case in- und auswendig. Folge ihm auf LinkedIn.
![Skills-based workforce planning: get the gain without the pain!](https://blog.injixo.com/hubfs/images/website/content-library/Blog-skill-based-workforce.png)
Skills-based workforce planning: get the gain without the pain!
![AI in Workforce Management: Separating Fact from Fiction](https://blog.injixo.com/hubfs/ai%20optimisation%20automation%20toolkit%201-2.png)
AI in Workforce Management: Separating Fact from Fiction
![WFM ROI: how workforce management software pays for itself](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/Uncategorised/Blog-WFM%20ROI%20how%20does%20workforce%20management%20software%20pay%20for%20itself.png)
WFM ROI: how workforce management software pays for itself
![7 tips for transitioning from fixed shifts to optimized schedules](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/uncategorised/Flexible_Schedules.png)
7 tips for transitioning from fixed shifts to optimized schedules
![Contact center outsourcers: 7 strategies for WFM success](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/uncategorised/outsourcing%20sauce.png)
Contact center outsourcers: 7 strategies for WFM success
![The gig economy, call centers, and WFM: part one](https://blog.injixo.com/hubfs/injixo-blog/posts%20images/en/Uncategorised/Blogpost-gig-economy-part1.png)