Posts by Chris Dealy
Chris has specialised in WFM for call centres for 16 years. He frequently writes on the subject, he has helped countless companies to reap its benefits and knows the business case inside out. Follow him on LinkedIn.
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Chris Dealy
Annette Franz
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Spreadsheet Planning
9 Top Tips for Workforce Planning in Excel
Chris Dealy
7
min read
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Spreadsheet Planning
8 Signs That You've Outgrown Excel for Workforce Planning
Chris Dealy
7
min read
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Scheduling
Skills-based routing. Can you get the gain without the pain?
Chris Dealy
6
min read
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WFM Strategy
10 Daily Habits of Successful Workforce Planners - Part 2/2
Chris Dealy
3
min read
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WFM Strategy
10 Daily Habits of Successful Workforce Planners - Part 1/2
Chris Dealy
3
min read
Read more ...
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